In retaining legal counsel, each client looks for the attorney who has the credentials, resources, credibility and, above all else, the experience to represent them. That experience—in the law, in handling a matter, and in representing the industry—is what clients value most. That is what differentiates our law firm. We bring the power of experience to each representation. 

When considering the engagement of a lawyer in our Firm, you will receive the power of more than 200 attorneys with the experience to represent you in a wide range of matters. We offer comprehensive legal services to the markets we serve and approach each engagement with enthusiasm and a focus on service. We work through client and industry teams. Those teams focus on the needs of the clients and the industries in which they operate. The Firm organizes around industry and client teams staffed with lawyers who work within specific industries or work with specific clients. Those lawyers track legislation, watch market competition, and monitor legal and regulatory issues and trends.

Industry Teams are comprised of those attorneys providing services across practice groups to multiple clients in a specific industry. In addition, within the Firm there are industry or specialty practice groups that may or may not include active client relationships but whose primary purpose is to follow industry trends and anticipate the needs of clients in those industries.

Industry Team Benefits for Clients

The industry teams in the Firm have a number of benefits to clients. The entire focus of the program is to provide a higher level of service to existing clients in that industry that will translate into: 1) more satisfied clients; 2) developing best practices for that industry within the Firm; 3) reducing costs of service delivery; and 4) adding more value to the services we provide to clients.  The benefits of an industry team to our clients include:

1. Having a team of lawyers more familiar with all aspects of the client's business;
2. Being more responsive to client requests for services by anticipating changes in the industry;
3. Providing resources to the client such as extranet access to industry information;
4. Promoting workshops to explore industry needs and setting mutual goals to provide more targeted services in more efficient ways;
5. Surveying the industry leaders to determine their legal needs and concerns and designing solutions that make the Firm 'easier to do business with';
6. Consolidating legal services or delivering services in ways that will lower client costs; and
7. Delivering more targeted information on the industries to help the client stay informed on issues that may impact their meeting strategic business objectives.

Client Service Teams are those combinations of 2 or more attorneys operating through 2 or more practice groups to meet the needs of a specific client, and whose clients have needs across multiple practices.

Client Service Team Benefits for Clients

The client service teams in the Firm have a number of benefits to clients. The entire focus of the program is to provide a higher level of service to existing clients that translates into: 1) more satisfied clients; 2) developing best practices within the Firm; 3) reducing costs of service delivery; and 4) adding more value to the services we provide to clients.  The benefits to clients include:

1. Having a team of lawyers more familiar with all aspects of the client's business;
2. Being more responsive to client requests for services;
3. Providing resources to the client such as extranet access to client information;
4. Promoting workshops with the client service team and the client representatives to explore client needs and set mutual goals to provide more targeted services in more efficient ways;
5. Surveying the client to determine their needs and concerns about current service levels and designing solutions that make the Firm ‘easier to do business with;’
6. Consolidating legal services or delivering services in ways that will lower costs;
7. Improving communications to clients so they are fully informed regularly on the status of matters; and
8. Delivering more targeted information on their industries to help them stay informed on issues that may impact their meeting their strategic business objectives